Reporting a User
The fastest route is always from inside the chat itself. Reporting there takes one tap and attaches the context of the conversation, which a message to us cannot do.
Reports are reviewed within 24 hours. You can also block someone immediately, with or without reporting them — see safety on CooMet.
Account or Payment Questions
For questions about your balance, a top-up or your account, use the official support page. When you write in, include the approximate date and time of the transaction so it can be found quickly.
Everything Else
General questions, feedback and press enquiries go through the same support page. If you are trying to work out what this service actually is before writing in, about CooMet covers that.
Before writing in, it is worth checking help — camera permissions and payment questions are the two most common reasons people get in touch, and both are answered there.